Terms and Conditions

Good morning!

To begin with, our full registration details as a retailer and service provider: Inter Marine Sp. z o.o., 18 Wolności St., 81-327 Gdynia, NIP: 586-000-66-77, REGON: 008501813, KRS: 0000027188.

Below you will find the terms and conditions, which contain information on, among other things, the rules of the website, how to place an order leading to the conclusion of a contract, details on the performance of the contract concluded, the rules for the provision of digital content and services and the types of payment available on the website, the procedure for withdrawal from the contract or the complaint procedure.

If you have any comments, questions, concerns, we are at your disposal at the e-mail address info@imtraining.pl or at the telephone number +48586608400. Our customer service department works from Monday to Friday from 08:00 to 16:00.

Best wishes and happy shopping!
IM Training website team

§ 1 Definitions

For the purposes of the Regulations, the following terms shall have the following meanings:

Price – the value expressed in monetary units that the Buyer is obliged to pay to the Seller for the Product;
Discount Code – a unique code (string of characters) that can be used by the Buyer to reduce the Price;
Consumer – a natural person concluding an Agreement with the Seller which is not directly related to his/her economic or professional activity;
User Account – a set of resources and rights within the Service’s ICT system assigned to a specific Buyer;
Buyer – a natural person, a legal person or an organisational unit with legal capacity, in particular a Consumer or a PNPK;
Newsletter – e-mail messages containing information about news, promotions or Products related to the Site;
Product – Goods, Digital Content, Core Service or Voucher;
Entrepreneur on Consumer Rights (PNPK) – a natural person concluding an Agreement with the Seller directly related to his/her business activity, where it follows from the content of the Agreement that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity;
Pre-sale – the process by which the Seller collects orders for Products that will be available for sale as of a certain date and concludes Contracts prior to the scheduled launch date of the Products;
Terms and Conditions – the terms and conditions of the IM Training website, available at;
Service – the website operating at https://imtraining.pl/ and its extensions;
Seller – Inter Marine Sp. z o.o., ul. Wolności 18, 81-327 Gdynia, NIP: 586-000-66-77, REGON: 008501813, KRS: 0000027188.
Goods – a movable item offered by the Seller within the Shop, including TzEC;
Goods with Digital Elements (TzEC) – Goods offered by the Seller that contain Digital Content or Digital Services, without which the Goods cannot function properly. The Digital Content or Digital Services may be provided by the Seller or a third party;
Digital Content – data produced and delivered in digital form;
Contract – a contract concluded between the Seller and the Buyer, the object of which is the sale of Goods, the provision of Digital Content or the provision of Core Services to the Buyer;
Electronic Services – all services provided electronically by the Seller to the Buyer via the Website;
Core Services – any services provided by the Vendor as part of its core business of providing specialist training to the Renewable Energy industry.
Voucher – a unique code (string of characters) that can be used by the Buyer to pay the Price or part of the Price;

§ 2 Preliminary provisions

The Seller, through the Website, provides Electronic Services and sells Products. The Buyer may purchase the Products indicated on the pages of the Website or specified in the Pre-Sale.
The Service does not serve to conclude Contracts between Buyers.
The Terms and Conditions set out the terms and conditions for the use of the Website, as well as the rights and obligations of the Seller and the Buyers.
The Seller has designated an electronic point of contact related to the Website for direct communication with Member State authorities, the Commission, the Digital Services Board: info@imtraining.pl. The same contact point may be used by the Buyer to communicate directly and quickly with the Seller. Communication may be conducted in Polish or English.

§ 3 Electronic Services concerning the Site

The Seller provides the Buyer with Electronic Services related to the use of the Website consisting of providing the Buyer with the possibility:
1. to browse the publicly accessible content on the Website;
2. registration of a User Account and use of the User Account;
3. placing an order and concluding a Contract;
4. use of the purchased Digital Content, the delivery of which is made using the functionality of the User Account;
5. Newsletter subscription,
The Electronic Services are provided to the Buyer free of charge. However, the Sales Contracts, the Digital Content Delivery Contracts and the Main Services Contracts that are concluded via the Website are chargeable.
It is not necessary for the Buyer’s computer hardware or software to meet specific technical conditions in order to use the Electronic Services. Sufficient are:
1. Internet access,
2. standard, up-to-date operating system,
3. a standard, up-to-date web browser with cookies enabled,
4. having an active e-mail address.
It is prohibited to provide unlawful content when using the Electronic Services, in particular by sending such content via the forms available on the Website.
In order to ensure the security of the Buyer and the transmission of data in connection with the use of the Website, the Seller shall take technical and organisational measures appropriate to the degree of security risk of the Electronic Services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorised persons.
The Seller shall take steps to ensure that the Website is fully functioning properly. The Buyer should inform the Seller of any irregularities or interruptions in the functioning of the Website.
As the Website is an ICT system managed by the Seller, the Seller may carry out technical and IT work to develop the Website and to provide Electronic Services at the highest possible level.
As part of the development of the Service, the Seller may in particular:
1. add new features and change or delete existing features within the Service;
2. introduce the Service on a different type of device, e.g. on mobile devices;
3. provide an application related to the Service.

§ 4 Content of the Service

The publicly accessible content on the Website includes content such as text, images, graphics, audio and video.
Browsing the publicly accessible content of the Website is possible anonymously, i.e. without providing personal data.
The content of the Website is subject to copyright protection.
Details of the intellectual property are described in § 29 of the Regulations.

§ 5 User Account

Registration of a User Account requires filling in and submitting a registration form available on the Website or expressing the wish to register a User Account by ticking the appropriate checkbox in the order form.
Registration of a User Account requires the provision of personal data necessary for this purpose.
In the case of an order for Digital Content, the delivery of which is made using the functionality of the User Account, the User Account is registered automatically as a result of the order as being necessary for the execution of the Contract and the delivery of the Digital Content.
The User Account is assigned to the e-mail address provided by the Buyer.
The User Account stores information about the Buyer, including the history of orders placed by the Buyer on the Website.
The Digital Content purchased by the Buyer is assigned to the User Account, the delivery of which takes place using the functionality of the User Account.
The Buyer logs into the User Account using the e-mail address assigned to the User Account (login) and the password defined by him. The Buyer is obliged to protect access to the User Account against unauthorised access and is furthermore obliged not to make the login and password available to any third party.
The Buyer may delete his User Account at any time. If the Buyer cannot find the option to do so after logging into the User Account, he shall contact the Seller by e-mail. The deletion of the User Account leads to the loss of access to the Digital Content assigned to the User Account.

§ 6 Placing an Order and Concluding a Contract

The buyer can place an order either as a registered customer or as a guest.
A registered customer is a Buyer who has a User Account on the Website.
If the Buyer has a User Account on the Website, he should log in to it before placing an order. Logging in is also possible when placing an order.
All product descriptions available on the Website do not constitute an offer within the meaning of the relevant provisions of civil law, but an invitation to conclude a Contract.
Placing an order is done by adding the Products that the Buyer is interested in to the basket and then filling in the order form. In the form, it is necessary to provide the data necessary to complete the order. At the stage of placing the order, the payment method for the order is selected. Placing an order is conditional on accepting the Terms and Conditions, which the Buyer should read in advance. In case of any doubts concerning the Terms and Conditions, the Buyer may contact the Seller.
The Buyer must provide truthful personal data on the order form. The Buyer shall be liable for providing false personal data. The Seller reserves the right to withhold the execution of the order in a situation where the Buyer has provided false data or where the data raises justified doubts of the Seller as to its correctness. In such a case, the Buyer will be informed by phone or e-mail about the Seller’s doubts. In such a situation, the Buyer has the right to clarify any circumstances related to the verification of the veracity of the provided data. In the absence of data allowing the Seller to contact the Buyer, the Seller shall provide any clarifications after the Buyer has made contact.
The Buyer declares that all data provided by him in the order form are true, while the Seller is not obliged to verify their veracity and correctness, although he has the right to do so pursuant to paragraph 7.
The ordering process is completed by clicking on the finalise order button. Clicking on the finalise order button constitutes an offer by the Buyer to purchase the selected Products from the Seller, on the terms and conditions specified in the order form.
Depending on the type of Products selected, a Contract of a certain type is concluded between the Seller and the Buyer:
1. in the case of Digital Content, a contract for the supply of digital content is concluded;
2. in the case of the Main Services, a contract for the provision of services is concluded.
If the subject of the order are Products of different types, after the Seller’s acceptance of the offer, several contracts as referred to in section 11 are concluded, corresponding to the subject of the order.
For the avoidance of doubt, the Seller indicates that:
1. Contracts which relate to the sale of Goods are contracts obliging the transfer of ownership of the Goods, to which the provisions of Chapter 5a of the Consumer Rights Act of 30 May 2014 apply;
2. Contracts that relate to the sale of TzEC are contracts involving the transfer of ownership of the Goods to which the provisions of Chapter 5a apply and the provisions of Chapter 5b of the Consumer Rights Act of 30 May 2014 do not apply;
3. Contracts that concern Digital Content are contracts for the supply of Digital Content to which the provisions of Chapter 5b of the Consumer Rights Act of 30 May 2014 apply;
4. The provisions of Chapter 5b of the Consumer Rights Act of 30 May 2014 do not apply to Contracts that do not concern Digital Content.

§ 7 Pre-sales

The Seller may organise a Pre-Sale in respect of certain types of Products.
Products included in the Pre-Sale are clearly marked within the Site as Products available for Pre-Sale. On the page of such Products, the Seller shall indicate from which date the Products are likely to be available and from which date the Products are likely to be transferred to Buyers.
For the purpose of concluding Pre-Sale Agreements, the provisions of § 6 shall apply mutatis mutandis.
The Seller reserves the right to change the deadline referred to in section 2, particularly as a result of a delay in the delivery of the Product by third parties (e.g. manufacturers). The Seller will inform the Buyers of any changes to the deadlines related to the Pre-Sale, by posting information on the Website and sending an e-mail message, to the address provided by the Buyer.
In the event that it is not possible to sell the Products on the terms and conditions stipulated in the Pre-Sale (e.g. suppliers fail to supply the appropriate quantity or types of materials, there is an increase in the price of materials, etc.), the Seller shall inform the Buyer of these circumstances.
If a Buyer who is a Consumer or a PNPK does not agree to an extension of the delivery date of the Product or a change in the terms and conditions of sale of the Product, the Buyer may cancel the purchase of the Product and the Seller shall refund to such Buyer any payments made under the Pre-Sale.

§ 8 Price and payment

The available payment methods for an order are described on the Website and presented to the Buyer at the ordering stage.
If the Buyer has chosen to pay online when placing an order, upon clicking on the finalise order button, the Buyer will be redirected to a payment gateway operated by a third-party payment operator to make payment for the order. If the Buyer has chosen to pay by bank transfer, after clicking on the button finalising the order he/she will be redirected to the Website page with the order confirmation and instructions for making the payment. Payment for the order should be made within 1 day of placing the order. After this deadline, the Seller may assume that the Buyer has abandoned the purchase of the Product and cancel the order placed.
Electronic payments, including payment card payments, are handled by the payment system Przelewy24, operated by the company PayPro S.A. based in Poznań.
If an invoice is requested by the Buyer, it shall be delivered to the Buyer electronically, to the e-mail address provided on the order form.
All prices shown on the Website are gross prices.
The Seller shall be entitled to provide the Purchasers with discounts, reductions or other preferences related to the Price at its own discretion, in particular as part of an organised promotional action. Details of promotional actions are defined in separate regulations of promotional actions. The Buyer shall not be entitled to claim discounts, reductions or other preferences which do not result from a promotional action.
A Buyer who has a Discount Code may use it when placing an order by entering the Discount Code in the space provided, in accordance with the instructions available on the order form page. The use of Discount Codes may be limited to specific Products or a group of Products only, according to the information provided when a given Discount Code is made available. The possibility to use a specific Discount Code may be limited in time, in accordance with the information provided when the Discount Code is made available. Discount Codes may be made available in various circumstances, e.g. in exchange for a Newsletter subscription, as a prize in competitions organised by the Seller, as a gift for the Buyer, etc. The possibility to use a given Discount Code may be limited in time in accordance with the information provided on the occasion of its availability.
Whenever a reduction in Product Prices is announced, the Seller shall, in addition to the information about the reduced Price, also include information about the lowest Product Price that was in effect during the period of 30 days prior to the introduction of the reduction. If a given Product has been offered for sale for a period of less than 30 days, the Seller shall, in addition to the information on the reduced Price, also include information on the lowest Product Price that was in effect during the period from the date of commencement of offering that Product for sale until the date of introduction of the reduction.

§ 9 Implementation of the Digital Content Order

The fulfilment of an order for Digital Content consists in the delivery of the ordered Digital Content to the Buyer.
The Seller shall deliver the Digital Content to the Buyer no sooner than after the payment has been positively authorised or the payment has been credited to its bank account. The Digital Content may be delivered to the Buyer immediately after the conclusion of the Contract and payment of the order or within the timeframes specified by the Seller, depending on the type of Digital Content purchased by the Buyer.
In order to use the Digital Content, depending on its type, it is necessary to have standard, generally available software allowing for the viewing or playback of a specific type of file such as DOC, PDF, MP4, MP3, MOV, AVI, etc. If the use of the Digital Content requires additional technical requirements, such information is presented on the Website in a way that is visible to the Buyer and allows him/her to make a decision regarding the purchase of the Digital Content.
The Buyer, depending on the Seller’s choice and the technical possibilities of the Website, can access the Digital Content through:
1. a link sent to the buyer at the e-mail address indicated by the buyer or
2. the User Account to which the purchased Digital Content will be assigned, or
3. the dedicated page of the Website where the purchased Digital Content is located.
For information as to whether the Digital Content may be downloaded by the Buyer onto his own medium, please refer to the description of the Digital Content or the instructions provided to the Buyer.
If a given Digital Content can be downloaded by the Buyer, the Seller may introduce a download limit for the given Digital Content (e.g. a given Digital Content will only be able to be downloaded 10 times). If a download limit is introduced, the Seller shall clearly indicate to the Buyer how many times the Buyer may download the Digital Content under the concluded Contract.
The Seller may introduce a time restriction on access to a given Digital Content (e.g. access to a given Digital Content will only be possible for 3 months). If time limitations are introduced, the Seller shall clearly indicate to the Buyer for how long the Buyer will have access to the given Digital Content under the concluded Contract. If access to the Digital Content is defined by the Seller as lifetime access, and the Buyer obtains this access via the User Account, in the event that the User Account has to be terminated (e.g. due to technological changes, termination of the Seller’s business), the Buyer shall be provided with the opportunity to download the Digital Content onto his own carrier within a period determined by the Seller, which shall not be shorter than 14 days, calculated from the dispatch to the Buyer’s e-mail address assigned to the User Account of information about the planned termination of the User Account and the possibility of downloading the Digital Content onto his own carrier.
The Digital Content shall be deemed to have been delivered when the Digital Content or the means by which the Digital Content can be accessed or the Digital Content can be downloaded has been made available to the Buyer or to a physical or virtual device which the Buyer has independently selected for that purpose or when the Buyer or such device has accessed the Digital Content.
The Seller shall provide the Digital Content in the version valid on the date of delivery of the Digital Content and shall not provide updates after the date of delivery of the Digital Content – unless it is expressly indicated in the description of the Digital Content that the Digital Content also includes updates to the Digital Content at a later date.
Subject to fair use provisions, the Buyer may only use the Digital Content for its own purposes. Under no circumstances shall the Buyer have the right to make available or sell the Digital Content or any derivation thereof under his own label, to incorporate the Digital Content or any part thereof into his own products or services that he makes available or sells, or any other similar commercial activity using the Digital Content.
If the Buyer wishes to use the Digital Content in his/her business or professional activity, he/she is obliged to request the Seller to grant a licence for the Digital Content in question by sending a message to the Seller’s e-mail address. In order to conclude such an agreement, the Buyer should request the Seller to conclude a licence agreement, informing the Seller in particular of the purposes for which he intends to use the Digital Content and the assumed duration of use. Upon receipt of such a proposal, the Seller will make an offer in accordance with its own licensing policy.
In the event that the Buyer accesses the purchased Digital Content through the User Account, it is prohibited:
1. to share the User Account with other persons or to make the access data to the User Account available to other persons;
2. attempting to gain unauthorised access to Digital Content that has not been assigned to your Account as a result of its purchase;
3. taking actions which have a negative impact on the functioning of the information and communication system within which the User Account is functioning, in particular through various hacking techniques, malicious software, etc;
4. attempting to download Digital Content onto their own medium when the Seller does not provide such a facility;
5. use of the User Account for marketing activities;
6. use the functions of the User Account in a manner that violates the personal rights of others or is contrary to good morals.
If the Buyer violates the rules regarding the use of the Digital Content, the Seller may block the Buyer’s access to the Digital Content. The Buyer will receive a message stating the reasons for the blocking. The Buyer may appeal the blocking within 14 days of receiving the message. The Seller will consider appeals within 14 days. The blocking of access to the Digital Content does not constitute a breach of Contract by the Seller and cannot be the basis for a claim by the Buyer for breach of Contract.
The Seller shall be entitled to make changes to the Digital Content during the term of the Contract, with the exception of Digital Content that is provided on a one-off basis. Changes to Digital Content that has been acquired by the Consumer or PNPK may be made subject to the following requirements:
1. Changes to the Digital Content may only be made for legitimate reasons, in particular the rectification of faults, the adaptation of the Digital Content to the needs of the Buyers, the adaptation of the Digital Content to legal changes or decisions of courts and authorities;
2. Changes to the Digital Content may not incur costs on the part of the Consumer or PNPK;
3. The Seller shall inform the Consumer or PNPK in a clear and comprehensible manner of the change being made;
4. If a change in the Digital Content materially and adversely affects the Buyer’s access to or use of the Digital Content, the Seller is obliged to inform the Consumer or PNPK well in advance, not less than 7 days, on a durable medium, of the characteristics and date of the change, as well as the rights associated with the changes;
5. If the change in the Digital Content materially and adversely affects the Buyer’s access to or use of the Digital Content, the Consumer or PNPK may terminate the Contract without notice within 30 days from the date of the change in the Digital Content or the notification of the change in the Digital Content if the notification is later than the change. The Buyer shall not be entitled to this right if the Seller provides the Consumer or the PNPK, at no additional cost, with the right to keep the Digital Content complying with the Contract unchanged.
After withdrawal from the Digital Content Contract, the Seller may not use content other than personal data provided or created by the Consumer or PNPK in the course of using the Digital Content provided by the Seller, with the exception of content that:
1. are only useful in connection with the Digital Content that was the subject of the Agreement;
2. relate solely to the activity of the Consumer or PNPK during the use of the Digital Content provided by the Seller;
3. have been combined by the vendor with other data and cannot be separated from them or can only be separated with disproportionate effort;
4. have been produced by the Consumer or PNPK jointly with other Buyers, who may still use them.
The Seller shall make available to Consumer or PNPK, upon request and at its expense, within a reasonable time and in a commonly used machine-readable format, the content produced or provided by Consumer or PNPK in the course of using the Digital Content, other than personal data, with the exception of the content referred to in paragraph 16(1)-(3).

§ 10 Performance of the contract for Core Services

The performance of the Core Services consists of the Seller’s fulfilment of certain performances comprising the subject matter of the Core Service, as described on the Website.
In the event that the implementation of the Main Service requires the active participation of the Seller, the Parties are obliged to agree on the details related to the implementation of these Services, in particular the manner of implementation of the Main Service, the time and place of implementation of the Main Service, etc. The condition for the commencement of the Main Service is that an agreement between the Parties in this respect is reached.
If the commencement of the Main Service requires the Buyer to obtain certain data, information or other materials in advance, the Buyer shall be obliged to provide them to the Seller at least 3 days before the date of the performance of the Main Service, in a manner agreed with the Seller. In the event that the Buyer breaches this obligation, despite a request from the Seller, the Seller shall be entitled to refuse to perform the Main Service and such refusal shall not constitute non-performance or undue performance of the Contract by the Seller.
If the Seller is unable to perform the Main Service within the period previously agreed with the Buyer, the Seller shall be obliged to inform the Buyer of this and propose a new period for the performance of the Main Service. The Buyer may, within 2 days at the latest, either accept the new deadline or withdraw from the concluded Contract and obtain a refund of the Price for the unfulfilled Main Service.
If the Buyer is unable to use the Main Service at the date previously agreed with the Seller, the Buyer shall be obliged to inform the Seller. The Seller may propose a new date for the Main Service (if this is possible) or refuse to perform the Main Service at another date (due to the impossibility of performing the Main Service at another date).
If the person using the Main Service is to be a person other than the Buyer (e.g. the Buyer’s employee or co-worker), the Buyer is obliged to send the details of that person to the Seller at least two days before the day on which the Main Service is provided. A change of the authorised person is possible at the latest two days before the day of the provision of the Main Service.
If the Seller has been on standby to provide the Main Services, but the Buyer has failed to use the Main Services for reasons for which the Seller is responsible (e.g. failure to turn up at the agreed time), the Seller shall not be obliged to refund the Price paid, taking into account the relevant consumer legislation in relation to Consumers or PNPK.
The Vendor shall perform the Main Service with due diligence.

§ 11. Subscription to the Newsletter in order to receive Digital Content

With regard to certain Digital Content, the Seller may provide the option to receive it without paying the Price, but in exchange for subscribing to the Newsletter.
Subscription to the Newsletter requires the completion and submission of a form available on the Website.
Subscription to the Newsletter requires the provision of personal data necessary for this purpose.
If the Buyer subscribes to the Newsletter in order to receive the Digital Content, the subscription to the Newsletter shall at the same time lead to the conclusion of a Contract for the delivery of the Digital Content. However, the Buyer shall not pay the Price for the delivery of the Digital Content. The form of payment for the delivery of the Digital Content in this case is the subscription to the Newsletter.
Once the Contract for the provision of Digital Content has been concluded as described above, the Buyer shall receive an email at the email address provided with instructions on how to download or access the Digital Content paid for by subscribing to the Newsletter.
The Buyer may unsubscribe from the Newsletter at any time. This does not affect the concluded Contract for the provision of Digital Content.
If the Buyer is interested in Digital Content that is marked on the Website as available in exchange for subscribing to the Newsletter, but does not wish to subscribe to the Newsletter, the Buyer may purchase this Digital Content by contacting the Seller individually.

§ 12 Withdrawal from the Consumer Contract or the PNPK without stating a reason

The Consumer or PNPK has the right to withdraw from the Agreement that was concluded through the Service without giving any reason within a period of time:
1. 14 days from the date of taking possession of the Goods by the Consumer or PNPK, or a third party other than the carrier designated by the Consumer or PNPK. Where the Contract covers multiple Goods which are delivered separately, in batches or in parts, the period for withdrawal from the Contract shall be calculated from the taking possession of the last Goods, batch or part thereof;
2. 14 days from the conclusion of the Contract – in the case of Contracts other than the contract for the sale of Goods.
There is no right of withdrawal in relation to the Contract:
1. for the provision of Main Services, for which the Buyer is obliged to pay the Price, if the Seller has performed the Main Service in full with the express and prior consent of the Buyer, who has been informed prior to the performance that he will lose his right to withdraw from the Contract after the Seller has performed, and has acknowledged this;
2. in which the object of the performance is a non-refabricated good, produced according to the specifications of the Consumer or the PNPK or serving to meet the Consumer’s personalised needs;
3. where the object of the performance is Goods which are perishable or have a short shelf life;
4. where the object of the service is Goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery;
5. in which the object of the performance is Goods which, after delivery, by their nature become inseparable from other things;
6. in which the subject matter of the service is sound or visual recordings or computer programs supplied in sealed packaging if the packaging is opened after delivery,
7. for the provision of Digital Content not delivered on a tangible medium, for which the Consumer or PNPK is obliged to pay the Price, if the Seller has commenced performance with the express and prior consent of the Buyer, who has been informed before the commencement of performance that after the Seller’s performance, he will lose the right to withdraw from the Agreement, and has acknowledged this, and the Seller has provided the Buyer with the confirmation referred to in Article 21(2) of the Consumer Rights Act.
In order to withdraw from the Contract, the Consumer or PNPK must inform the Seller of their decision to withdraw from the Contract by an unequivocal statement – for example, by letter sent by post or email.
The consumer or the PNPK may use the model withdrawal form available at the address: https://imtraining.pl/en/withdrawal-forms/, but this is not obligatory.
In order to comply with the withdrawal period, it is sufficient for the Consumer or the PNPK to send a communication concerning the exercise of the Consumer’s or the PNPK’s right of withdrawal before the expiry of the withdrawal period.
The Consumer or PNPK shall be obliged to return the Goods to the Seller or hand them over to a person authorised by the Seller to collect them immediately, but no later than 14 days from the date on which they have withdrawn from the Contract, unless the Seller has offered to collect the Goods himself. It is sufficient to send back the Goods before the deadline.
The consumer or PNPK shall bear the direct costs of returning the Goods.
In the event of withdrawal from the Contract, the Seller shall reimburse to the Consumer or the PNPK all payments received from the Consumer or the PNPK, including the costs of delivering the Goods (with the exception of the additional costs resulting from the method of delivery chosen by the Consumer or the PNPK other than the cheapest usual method of delivery offered when placing the order), immediately and in any event not later than 14 days from the day on which the Seller was informed of the decision to exercise the right of withdrawal.
The reimbursement shall be made using the same means of payment as those used in the original transaction, unless the Consumer or PNPK has expressly agreed otherwise. In any case, the Consumer or the PNPK shall not incur any fees in connection with this refund.
If the Seller has not offered to collect the Goods from the Consumer or PNPK itself, the Seller may withhold reimbursement of payments received from the Consumer or PNPK until it has received the Goods back or the Consumer or PNPK has provided evidence of its return, whichever event occurs first.
The Consumer or PNPK shall be liable for any diminution in the value of the Goods resulting from their use beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods. The Seller shall be entitled to set off his claim against the Buyer on this account in accordance with Article 498 of the Civil Code et seq.
In the event of withdrawal from the Agreement for the provision of Digital Content, the Seller may prevent the Consumer or PNPK from continuing to use the Digital Content, in particular by preventing the Consumer or PNPK from accessing the Digital Content.

§ 13 Price reduction or withdrawal from the Contract in the case of non-conforming Goods

If the Goods are not in conformity with the Contract, the Consumer or PNPK may make a declaration to reduce the price or withdraw from the Contract when:
1. The Seller has refused to repair or replace the Goods in accordance with § 16.3;
2. The Seller has not brought the Goods into conformity with the Contract;
3. the lack of conformity of the Goods with the Contract continues even though the Seller has tried to bring the Goods into conformity with the Contract;
4. the non-conformity of the Goods with the Contract is such as to justify either a reduction in the Price or withdrawal from the Contract without prior recourse to the measures referred to in § 16.1;
5. it is clear from the Seller’s statement or the circumstances that he will not bring the Goods into conformity with the Contract within a reasonable time or without undue inconvenience for the Consumer or the PNPK.
The reduced Price must be in such proportion to the Contract Price as the value of the non-conforming Goods remains to the value of the conforming Goods.
The Seller shall reimburse the Consumer or PNPK the amounts due as a result of the exercise of the right to reduce the Price immediately, but no later than within 14 days of receipt of the Consumer’s or PNPK’s statement on the reduction of the Price.
The Consumer or PNPK may not withdraw from the Contract if the lack of conformity of the Goods with the Contract is immaterial. The lack of conformity of the Goods with the Contract shall be presumed to be material.
If the lack of conformity concerns only some of the Goods supplied under the Contract, the Consumer or the PNPK may rescind the Contract only in respect of those Goods and also in respect of other Goods purchased by the Consumer or the PNPK together with the non-conforming Goods, if the Consumer or the PNPK cannot reasonably be expected to agree to keep only the non-conforming Goods.
In the event of withdrawal from the Contract, the Consumer or PNPK shall immediately return the Goods to the Seller at the Seller’s expense. The Seller shall return the Price to the Consumer or PNPK immediately, but no later than within 14 days of receipt of the Goods or proof of their return.
The Seller shall refund the Price using the same method of payment used by the Consumer or PNPK, unless the Consumer or PNPK has expressly agreed to a different method of refund that does not incur any costs for the Consumer or PNPK.

§ 14 Responsibility for the conformity of the Digital Content with the Agreement

The warranty for defects of the Digital Content, as referred to in the provisions of the Civil Code, is excluded for Contracts which are concluded by Buyers other than the Consumer or the PNPK.
The provisions on liability for the conformity of Digital Content with the Contract, which are contained in the Consumer Rights Act, shall apply to Contracts which are concluded by the Consumer or the PNPK, taking into account the provisions of the Terms and Conditions.
The Seller shall be responsible to the Consumer and the PNPK for the conformity of the Digital Content with the Contract. The conformity of the Digital Content with the Contract shall be assessed in accordance with the provisions of the Consumer Rights Act.
For Digital Content:
- delivered at one time or in parts – the Seller shall be liable for any lack of conformity of the Digital Content with the Contract that existed at the time of delivery and became apparent within two years of that time;
- delivered on a continuous basis – the Seller shall be liable for any failure of the Digital Content to conform to the Contract which occurred or became apparent at the time it was to be delivered in accordance with the Contract.
Where the Seller delivers Digital Content on a continuous basis, the Digital Content shall be compliant for the duration of its delivery in accordance with the Contract.

§ 15 Bringing the Digital Content into compliance with the Agreement

If the Digital Content is not in conformity with the Contract, the Consumer or PNPK may request that the Digital Content be brought into conformity with the Contract.
If bringing the Digital Content into conformity with the Contract is impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Digital Content into conformity with the Contract.
The Seller shall bring the Digital Content into conformity with the Contract within a reasonable period of time, not exceeding 21 days, from the time the Seller is informed by the Consumer or the PNPK of the non-conformity of the Digital Content with the Contract, and without undue inconvenience to the Consumer or the PNPK, taking into account its nature and the purpose for which it is used.
The costs of bringing the Digital Content into conformity with the Agreement shall be borne by the Seller.

§ 16 Reduction of the Price or withdrawal from the Contract in the event of non-conformity of the Digital Content with the Contract

If the Digital Content is not in conformity with the Contract, the Consumer or PNPK may make a declaration to reduce the Price or withdraw from the Contract when:
1. The Seller has refused to bring the Digital Content into compliance with the Agreement in accordance with 19.2;
2. The Seller has not brought the Digital Content into conformity with the Contract;
3. the lack of conformity of the Digital Content with the Contract continues even though the Seller has tried to bring the Digital Content into conformity with the Contract;
4. the lack of conformity of the Digital Content with the Contract is so significant that it justifies a reduction of the Price or cancellation of the Contract without prior recourse to the measures referred to in § 19 Paragraph 1;
5. it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Digital Content into conformity with the Contract within a reasonable time or without undue inconvenience to the Consumer or the PNPK.
The reduced Price must be in such proportion to the Contract Price as the value of the non-conforming Digital Content remains to the value of the conforming Digital Content. If the Digital Content is provided in parts or continuously, the reduced Price must take into account the time during which the Digital Content remained non-conforming.
The Seller shall be obliged to reimburse the Price due to the Consumer or PNPK immediately, but no later than within 14 days of receipt of the Consumer’s or PNPK’s statement on the reduction of the Price.
The Consumer or the PNPK may not rescind the Contract if the Digital Content is provided in exchange for payment of the Price and the lack of conformity of the Digital Content with the Contract is immaterial. The lack of conformity of the Digital Content with the Contract shall be presumed to be material.

§ 17. Settlement with the Consumer or PNPK in case of withdrawal from the Agreement.

In the event that a Buyer who is a Consumer or a PNPK withdraws from the Contract:
1. under the consumer warranty rights for non-conformity of the Digital Content with the Contract;
2. if the Seller fails to deliver the Digital Content despite a request from the Buyer,
  – The provisions of this paragraph shall apply to settlements between the Parties.

If the Seller has supplied the Digital Content on a tangible medium, the Seller may request the return of this medium at the latest within 14 days of receipt of the cancellation declaration, and the Consumer or PNPK shall be obliged to return the medium immediately, but not later than within 21 days, at the Seller’s expense.
The Seller shall be obliged to reimburse the Price only for the part corresponding to the Digital Content that is not in conformity with the Contract or the Digital Content in relation to which the obligation to provide it has fallen due to the withdrawal from the Contract. At the same time, the Seller shall not be entitled to claim payment for the time during which the Digital Content was not in conformity with the Contract, even if the Consumer or PNPK actually used the Digital Content before the withdrawal from the Contract.
The Seller shall be obliged to reimburse to the Consumer or PNPK the Price due to it immediately, but no later than within 14 days of receipt of the Consumer’s or PNPK’s declaration of withdrawal from the Contract.
The Seller shall refund the Price due using the same method of payment used by the Consumer or PNPK, unless the Consumer or PNPK has expressly agreed to a different method of refund that does not incur any costs for the Consumer or PNPK.

§ 18 Personal data and cookies

The seller of the Buyer’s personal data is the Seller.
The website uses cookie technology.
Details related to personal data and cookies are described in the privacy policy available at

§ 19 Intellectual property rights

The Seller instructs the Buyer that any content available on the Website, Digital Content and elements of the Products (e.g. graphic designs of labels) or materials provided to the Buyer in connection with the performance of the Main Service may constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights, the copyrights to which are vested in the Seller or other authorised entities, as well as databases protected under the provisions on the protection of databases.
The Seller instructs the Buyer that the exploitation of copyrighted content or the use of databases by the Buyer without the consent of the Seller or any other authorised entity, with the exception of use within the framework of permitted use, constitutes an infringement of intellectual property rights and may result in civil or criminal liability.
The Seller may enter into a separate licence agreement with the Purchaser relating to the Purchaser’s use of content or databases belonging to the Seller (e.g. through the use of product photographs, use of Product descriptions, etc.). In order to conclude such an agreement, the Buyer should apply to the Seller with a proposal to conclude a licence agreement, in particular informing the Seller about the purposes for which he intends to use the content or databases belonging to the Seller and the assumed time of use. Upon receipt of such a proposal, the Seller will make an offer in accordance with its own licensing policy.

§ 20 Out-of-court complaint and redress procedures

The consumer has the possibility to use out-of-court complaint and redress procedures. Among other things, the consumer has the possibility to:
- apply to a permanent amicable consumer court to resolve a dispute arising from the Contract,
- apply to the regional inspector of the Commercial Inspection to initiate mediation proceedings for an amicable settlement of the dispute between the Buyer and the Seller,
- seek the assistance of the county (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.
For more detailed information on out-of-court complaint and redress procedures, the Consumer can visit http://polubowne.uokik.gov.pl.
The consumer can also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform serves to resolve disputes between consumers and traders seeking out-of-court resolution of disputes concerning contractual obligations arising from an online sales or service contract.

§ 21 Complaints and summons

Each Buyer has the right to file a complaint on matters related to the functioning of the Service or the performance of the Contract. In order to make it easier for the Consumer or PNPK to exercise their rights related to the Seller’s liability for the conformity of the Goods or Digital Content with the Contract and liability for improper performance of the Main Service, the Seller has prepared a model complaint form that the Consumer or PNPK may use. The template is available at
Complaints should be reported to the Seller at info@imtraining.pl.
Buyer’s complaints will be dealt with on an ongoing basis, but no later than 14 days after the Seller receives the complaint.
A response to the complaint will be sent to the Buyer at the contact provided by the Buyer when making the complaint.
If the Seller has not delivered the Digital Content in accordance with the Contract, the Buyer may file a complaint requesting the Seller to deliver the Digital Content. If, despite this request, the Seller fails to deliver the Digital Content immediately or within an additional period agreed between the Parties, the Buyer may withdraw from the Contract. The Buyer may withdraw from the Contract without calling on the Seller to deliver the Digital Content when:

it will be clear from the Seller’s statement or circumstances that the Seller will not deliver the Digital Content;
The parties have agreed, or it is clear from the circumstances of the Contract, that the specified date for delivery of the Digital Content was of material importance to the Buyer and that the Seller failed to deliver the Digital Content by that date.

§ 22 Final provisions

The Seller reserves the right to introduce and cancel offers, promotions and to change the Prices on the Website without prejudice to the Buyer’s acquired rights, including in particular the terms and conditions of the Contracts concluded prior to the change.
The Seller reserves the right to amend the Terms and Conditions for important reasons such as:
1. a change in the terms and conditions for the provision of Products or Core Services or Electronic Services;
2. the need to adapt the Rules of Procedure to legal changes;
3. the need to adapt the Rules of Procedure to a decision, judgment or other ruling of a competent court or state authority;
4. the need to comply with a legal obligation incumbent on the Seller;
5. editorial changes.
If the Seller has the Buyer’s email address, the Buyer will receive an email informing him of the change to the Terms and Conditions.
The Regulations in force at the time of conclusion of the Contract shall apply to Contracts for the sale of Goods.
The Terms and Conditions in force at the time of the conclusion of the Contract shall apply to the Main Services Contracts.
The Regulations in force at the time of conclusion of the Contract shall apply to Contracts for Digital Content delivered on a one-off basis.
In the case of Contracts relating to Digital Content, the delivery of which takes place using the functionality of the User Account, (e.g. an online course with annual access), the Buyer will receive information on the change of the Terms and Conditions to the e-mail address assigned to the User Account. The Buyer may terminate the Contract, within 30 days of being informed of the change, if the change to the Terms and Conditions materially and adversely affects the Buyer’s access to or use of the Digital Content.
In the case of Electronic Services, if the Buyer does not accept the change to the Terms and Conditions, he may, without incurring any costs, resign from using the Electronic Services, e.g. delete his User Account, unsubscribe from the Newsletter, stop browsing the publicly accessible content of the Website.
Amendments to the Terms and Conditions shall not affect the rights acquired by the Buyer before the date of entry into force of the amendment.
Any disputes related to Contracts concluded through the Website shall be examined by a Polish common court with jurisdiction over the Seller’s permanent place of business. This provision does not apply to Consumers and PNPK, in the case of which the jurisdiction of the court is determined on general principles.
These Regulations are effective as of 1.05.2024.